Open Position


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Technology Solutions

Help Desk Manager

This is a full-time on-site role for a Help Desk Manager. The Help Desk Manager will be responsible for overseeing day-to-day operations of the help desk, ensuring customer satisfaction, troubleshooting technical issues, and providing exceptional customer service. The role requires strong leadership and technical skills, as well as the ability to manage a team and prioritize tasks effectively. As the Help Desk Manager, you will be responsible for maintaining a high level of customer support and ensuring that help desk activities align with the company’s goals and objectives.

Duties & Responsibilities

You will be responsible for training, supporting and leading the team. You will also be required to manage ticket escalation and resolve any technical issues.

To be successful as a Help Desk Manager you should have excellent interpersonal and analytical skills and strong management experience required.

What We Are Looking For

  • Technical Support and Help Desk Support skills
  • Proven track record of customer satisfaction
  • Troubleshooting and problem-solving abilities
  • Strong customer service orientation
  • Excellent communication and interpersonal skills
  • Ability to lead and manage a team
  • Knowledge of IT systems and technologies
  • Relevant certifications (e.g., ITIL, HDI) are a plus

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Why Higher Information Group?

Technology is great! We all need it and companies that offer technology are plentiful. What differentiates us? Our people. Anyone can deliver quality products or services, but without the expertise, years of experience and customer commitment, is it really a value? Are you ready to join our stellar team and make a difference in the lives our clients?

Apply Today

If you are interested in joining our TEAM, please feel free to reach out to Susan Graham at 717.652.3310 x1067 or email her at [email protected] so she can provide you with additional information.

Headquarters in Harrisburg, PA
Full-time (8-hour shift)

• Help desk: 1 year (Required)
• Windows: 1 year (Preferred)

Apply Today

Take the next step in your career journey and become part of #TEAMHIG. Start the application process by emailing our Recruiter today! We can’t wait to hear from you!