Careers

The customer service-oriented Help Desk Technician will provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner, and you will solve basic technical problems and provide support for all assigned areas.

We require an individual live within 30 miles of our Harrisburg Office and live within the state of PA.

Duties & Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

What We Are Looking For

• Expected to be available on-call one week every month after the first 6 months of employment
• Proven working experience in providing help desk support helpful
• Working knowledge of help desk software, databases and remote control required
• Strong client-facing and communication skills a must
• Advanced troubleshooting and multi-tasking skills required
• BS degree in Information Technology, Computer Science or equivalent

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.