HIG earns this distinction by exceeding Toshiba’s highest level of service performance for customer support. Toshiba’s ProMasters Elite Certification program particularly recognizes authorized Toshiba resellers whose service execution, training, and customer service meets or exceeds Toshiba’s established levels of service performance.
Through Toshiba’s rigorous evaluation procedures, Higher Information Group has effectively demonstrated abilities in the following areas:
- Service leadership
- Service technician excellence through continuous training from Toshiba
- First service call effectiveness
- Best-in-class service processes
- Use of genuine Toshiba parts and supplies
- Service call response time metrics
- Best-in-class device uptime metrics
- Help desk productivity and efficiency metrics
- Customer satisfaction metrics
Only 51 dealerships received this prestigious award in 2023.
About Higher Information Group
Higher Information Group’s (HIG) corporate headquarters is located at 400 North Blue Ribbon Avenue in Harrisburg, PA. Founded in 1969 as Harrisburg Copiers, the business focused on traditional business equipment. The company’s business model, practices, and expertise evolved to encompass managing information throughout the document lifecycle. In 2001, the current Owner and President John G. Frisch purchased the company. Today, HIG continues to grow and incorporate new solutions that help companies transform the way they do business. HIG provides customers with services across four divisions, including Office Solutions, Technology Solutions, Document Solutions, and Marketing Solutions.