What IS VoIP and How Can It Benefit You?
So, what is VoIP, exactly? The U.S. Federal Communications Commission (FCC) defines VoIP (Voice over Internet Protocol) as a technology that allows you to make voice calls using a broadband internet connection instead of a regular (or analog) phone line.
The four main areas where a VoIP phone system for your business can really help you are cost savings, reporting, mobile workforce support, and scalability.
- Cost Savings: Traditional analog phone systems typically have separate charges for each service. First, there is the charge for each landline you need. Then add on billing for long-distance calls, voicemail, call conferencing, and other features. The monthly charges can add up! You could also find yourself paying for unused lines as your business needs change. With VoIP, you can get packages of the most popular phone features for less than what you would fork over to a traditional phone company.
- Supports a Mobile Workforce: Another benefit of switching to VoIP is the flexibility it gives your employees. If they have an internet connection, they can handle their day-to-day tasks easily from home or on the road.
- Reporting: Many VoIP phone systems have AI baked in. By switching to a VoIP phone system and using those tools, you have powerful reporting at your fingertips. For example, you can quickly see where call bottlenecks are happening and take action to address them. From a customer feedback perspective, AI reporting can give you quick, valuable insights based on keywords.
- Scalability: VoIP phone systems make it very easy to add (or subtract) lines. The admin dashboard gives you complete control.
But Wait. There’s More!
Need more reasons for switching to a VoIP phone system? How about the ability to send documents, videos, and images? Another feature of a VoIP phone system for your business is voice-to-text transcriptions. Talk about a game-changer. An accurate written record of a phone call or a meeting means you have an easily searchable document.
If you’re intrigued by the four benefits of switching to VoIP – cost savings, mobile workforce support, reporting, and scalability – plus the added features described above, you owe it to yourself to explore this exciting technology with the experts at Higher Information Group. Visit us online or call 800.564.7002.
