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IBA Insurance: Technology Success Story

By Higher Information Group on February 1, 2022 | Success Stories

IBA Insurance is an independent insurance agency that represents clients in Central Pennsylvania. Located in Hershey, Pennsylvania, IBA Insurance offers an array of services including coverage for home, auto, commercial property, contractors, and life. The company Owner, Mark Freer, has been in the insurance industry for almost 20 years. With his experience as a business owner, he has learned the value of working with other local businesses.

The Challenges and Needs

As the owner of a small operation, Mark learned to reduce business expenses when possible. With less than five employees at IBA Insurance, it was challenging to find an inexpensive phone plan. In addition to the high expense,= it was hard for employees to work on the road because their existing desk phones didn’t connect to their cell phones.

Thinking long-term, Mark also preferred that his office technology be managed and serviced by one company. As a small business, paying multiple bills to different companies can be cumbersome, and he was looking for a one-stop shop to handle his office needs.

The Solution and Results

Mark chose to reach out to Higher Information Group when searching for an office copier. In the process of discussing office needs, the conversation shifted to the phone system as well. After listening to Mark’s current phone challenges, Higher Information Group recommended a customizable phone package ideal for a company with less than five employees.

The installation team came to IBA Insurance to set up each phone for the employees and taught everyone how to customize their system accordingly. Now, employees can connect their desk phone to their cell phone, allowing a call to automatically transfer if someone is working remotely. When the call transfers to the cell phone, the Caller ID feature is still available to the receiver. Mark also mentioned he was considering hiring a front office receptionist due to the lack of functionality from his old system. With the new solution in place, plus the customer service available from Higher Information Group, the transition to the new system ultimately saved more money than he expected.

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